Welcome to Fun Faces Character Rentals! These Terms of Service ("Terms") govern your use of our website https://www.funfacescharacters.com and the party entertainment services we provide in Southern Georgia and surrounding areas. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

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1. Services We Provide:  

Fun Faces Character Rentals ("we," "us," or "our") offers a variety of party entertainment services, including but not limited to face painting, balloon twisting, costumed characters, and more for hire in Southern Georgia and surrounding areas. Our services are available for various events such as birthday parties,corporate events, school functions, and private gatherings.

 

2. Booking, Deposit, and Payment:

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• Booking: When securing our services, you must submit a completed booking request through our website or by contacting us directly. We require a 50% retainer fee and a signed agreement within 48 hours of receiving the invoice.  Your appointment (date, time, and if available entertainer(s) will only be 100% reserved once all booking requirements have been met. ​​​

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• Payment:​ The booking retainer is non-refundable. We also accept payment via Venmo/PayPal if necessary with a fee, CashApp,and Zelle. The remaining balance is due no less than 24 hours prior to the day of the event. 

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• Cancellation and Forfeiture: You will have 48 hours from the time the booking email is sent to submit your retainer. If this deadline is not met, your date and time slot will be forfeited to another client. Should you cancel prior to the event, you will forfeit any/all fees submitted.​​​

•  Express Booking: Character rentals/hires made with less than 3 days prior to the event are subject to a "RUSH" fee of $50.00 and are NOT eligible for promotional discounts.  All services and rentals are for a specified period of time, which is indicated on your Rental Agreement.  Once you have made your rental/service choice an invoice with a copy of the Rental Agreement will be emailed to the address provided. You have the option of receiving and/or returning the Rental Agreement by fax, email (as a PDF attachment) or in person prior to delivery of the rentals/services (please keep in mind that your RENTAL is NOT CONFIRMED without the signed Agreement and the required payment (retainer fee).

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• TRAVEL Limits - Events located more than 40 miles away round trip from our 31313 location are subject to a travel fee assessed to the event total (for further distances please contact us).  We also offer you the option of pick up and drop off or if available delivery.

 

3. Rescheduling and Cancellations

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• Rescheduling: You may reschedule your event if needed, subject to the availability of our products and/or performers.The new event date must be within 60 days of the original reservation for the deposit to be applied. If rescheduling is not possible or desired, you may cancel your booking and will forfeit the retainer.

• Cancellation by Us: We reserve the right to cancel the event if booking materials (contract, address, retainer/payment) are not submitted  by the agreed deadline, or if entertainers are unable to perform due to safety concerns, insufficient space, or other issues related to the safety of the performer, Product or the event.​

• CLIENT CANCELATION: Client can cancel their booking or rental, within 7 days prior to the booking/rental date in order to be entitled to a partial refund (50% of total fees paid) or exercise the option to reschedule. Client will not be entitled to a refund should they cancel within .

      Cancellations require a minimum 7 days’ notice prior to the event to reschedule. Please contact us as soon as possible and we will make 

      every effort to accommodate a future rescheduling for up to one year from the originally scheduled payment date after which time all monies 

      submitted will be forfeited.

• Tardiness: Due to unpredictable traffic conditions, entertainers may arrive up to 15 minutes later than the scheduled appointment time. However, the entertainer will remain for the full duration of the contracted service. Please account for this potential delay when planning your event.​

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Out-of-State Costume Rentals: 

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Any out of state rental requires a booking request form from the site or a call, full payment or a 30% deposit and a signed contract.  The security deposit paid is for this rental is $150 and fully refundable upon the prompt return and inspection of the rented costume(s).  Costume MUST have all items of clothing, zippers in tact, feet/shoes undamaged and have any and all props. For fastest security deposit refund we suggest the use of CashApp or Zelle for no additional fee and payment in minutes. 

 

Shipping charges are the responsibility of the Customer. We do not cover the return shipping for rentals. The total price includes a prepaid box and return shipping label that will be enclosed with your rental costume. Please attach this UPS shipping label to the box once you are ready to return the costume and drop off the package at UPS.  Please plan your order  so that there is enough time for processing and shipping. Rush shipping available for extra charge.

 

Please be advised that we require a timely return of our costumes - we will be charging a late fee in the amount of $50 each day the costume is not being shipped back after the rental period has ended. The rental start and end dates are listed on the order receipt and are confirmed at the time of the order.  We are NOT responsible for any damage, delay, or loss of the package(s) during shipping to or from the customer.  We DO NOT issue a refund due to the above mentioned conditions.​​​​

 

4. Inclement Weather

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In the case of inclement weather (rain, heavy winds, hail, etc.), the client must provide a covered, indoor space for all entertainers. We strongly advise securing a backup, indoor venue to prepare for weather changes. If you wish to reschedule due to inclement weather or forecasts of such, our rescheduling policies and fees will apply.  Be advised that contracted staff (performer, face painter, or balloon artist) do not typicall perform outdoors in temperatures more than 85 degrees especially with a heat index in triple digits.

 

Client may reschedule services for their event for weather reasons in as little as 4 hours prior by calling, texting, or emailing to alert/inform us of weather changes in the Client's area.  Clients insisting upon outdoor events bear the responsibility of providing an alternative venue (if none exists, rescheduling the event is our policy --NO REFUNDS).

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5. Costume and Performer Availability Policies:

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We also cannot guarantee that the exact costume you’ve seen at previous events or in our photos will be available for your event. We offer multiple versions of most costumes, and while they are all of equal quality, they may not be identical. If you have a specific costume request, please make it in writing prior to signing the agreement, and we will confirm if it can be accommodated.

 

Performers can only be provided on an "as available basis," as they are independent contractors.  You are renting a costume but hiring an individual (either a family member or a referred individual). While we will make efforts to accommodate your requests,the availability to  performers is subject to change due to personal emergencies, scheduling conflicts or distance from the event.

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a) Performers: Minimum booking for a private character performer event is our 30-minute party package which is subject to  travel fees for any area exceeding our 40 mile travel radius. Performers requested for public events require a minimum 2 hour booking time and may also be subject to a travel fee depending upon the event location. For any/all cancellations for a requested performance a fee of 25% of the total invoice amount will be due and payable.  WE RESERVE THE RIGHT TO: substitute a character or cancel any appearance due to serious injury or contagious illness of the performer or the performer’s family. In the event that any extreme circumstances arise, our coordinator will be in contact with the Client as soon as conditions are known to present a path forward.

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b) Delivery Policy

​To the address specified by the customer, the customer grants the right to enter said property for the delivery and pickup of the rental equipment at approximately specified times. The client is responsible in the case that vehicle(s) are unable to enter or entrance is delayed. Once FFCR arrives at the event address any changes to the event address may result in additional travel charges, reduced event run-time, and/or cancellation of the event. Inflatables and other large item setups require direct access to setup location, if using a wheeled dolly, with a minimum four (4) foot clearance with grades less than 5%. Indoor setups may require double doors with the center pole removed or roll-up doors with a minimum 4-foot wide clearance. Setup location must be accessible without the use of stairs. Setup locations that require the use of an elevator are considered difficult and clients may be billed for additional setup and/or take downtime at a rate of $35 per man hour billed in 1/2 hour increments. Failure to notify the provider of stairs, grades more than 5%, and/or set up locations with limited access as defined here-within may result in a reduced rental period and/or cancellation of event or rentals with the client responsible for the entire balance of this contract. The client is responsible for answering all follow-up questions about access conditions accurately, or items may not be delivered and a refund may not be offered.​​​​​

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6. Gratuities:

When performers are provided by us to perform services requested by our clients (sometimes in large, furry and hot suits) for the pleasure of your family, friends and guests do so in circumstances that are NOT always ideal (excessive temperatures, small venues or unexpected numbers of guests or extended travel times/distances). GRATUITIES are greatly appreciated, and a sign of a job well done. A recommended gratuity is 15-20% of your total balance. You may provide a tip in cash at the event or arrange a digital transfer to each service performer via their qr-code.

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7. Character Integrity and Parking:

We ask that any questions be referred to our performer's handler/escort to avoid situations that may spoil the magic for your guests (ex: Whose in there?; Why don't they talk?) Performers will make every effort to park away from the event venue to maintain the magic.If parking becomes an issue, please ensure a space is reserved for the performer, as delays in parking will reduce the time available for entertainment.

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a) PHOTOS: During events, our party host or hostess will take photos of activities and interactions for our promotional purposes.

Such photos, unedited, are available to you at no additional cost on our Facebook page the within 7 days following your event. All photographs taken at the event may be used for any future advertising or marketing materials for Fun Faces without further consent. 

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b) Additional Entertainment -We are aware that many parties/events have more than one form of entertainment (bounce houses, slides, bubbles, dunk tanks, etc) therefore we ask that any/all in attendance be readily available upon the character's arrival (dried off). By doing so our character and game staff can focus on interaction, posing and making those special memories for all.

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8. Safety, Damage, and Limitation of Liability

You are hiring a performer for your child’s party, but the performer is not responsible for babysitting or ensuring the safety of the children. You must provide adult supervise for the children throughout the performance. Fun Faces Character Rentals is Not Liable for any injury, accident, illness, or damage to persons or property during the event. By booking our services, you release Fun Faces Character Rentals from any such liability.​

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a) "Client" assumes full responsibility for the Product from the time it is delivered or picked up by Client until it is returned to, inspected by and accepted by Service Provider.  Client is not responsible for ordinary wear and tear resulting from proper use of the Product.  However, Client is responsible for any damage caused by misuse, negligence, improper handling, unauthorized alterations, exposure to prohibited conditions/substances, loss, theft, or failure to property secure the Product.  ​

• Client shall not transfer, loan, rent, or allow any third party to take possession of the Product without prior written permission from Service Provider.

• Client shall not attempt to repair, alter, clean, modify, or replace any part of the Product without prior written authorization from Service Provider.

• Excessove cleaning to remove stains or odors resulting from misuse, stains, smoke, food, beverages, makeup, fragrances, bodily fluids, outdoor dirt, or other abnormal conditions may result in additional cleaning charges.

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b) Duty to Protect and Supervise the Product

Client agrees to exercise reasonable care in the use, handling, storage, and supervision of the Product and shall not allow the Product to be used in a manner inconsistent with Service Provider’s instructions. Service Provider will determine, acting reasonably and in good faith, whether the Product should be repaired or replaced and will provide Client with documentation of repair or replacement cost upon request.  Products are prohibited from the following activities:  outdoor use in rain, eating while wearing costumes, smoking/vaping, contact with animals and perfumes.​

• Client agrees to exercise reasonable care in the use, handling, storage, and aupervision of the Product and shall not allow the Product to be used in a manner inconsistent with Service Provider's instructions.

• Security During Event:  Client shall ensure that the Product is attended and secured at all times and shall not leave the Product unattended in public areas, unlocked vehicles, or unsecured locations.​​​​

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9. SMS/MMS Policy:

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Fun Faces Character Rentals. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, general notifications, and billing notifications. Message frequency varies, but you can expect to

receive them monthly. Message and data rates may apply.

Message HELP for help. Reply STOP to any message to opt out. For more details about how we protect your

personal information, please refer to our Privacy Policy at www.funfacescharacters.com/privacy-policy

 

10. Intellectual Property:

Ownership of Content: All content, including but not limited to logos, trademarks, website design, text, images, videos,

and promotional materials, provided on this website, during events, or through our services, is the property of

Fun Faces Character & Party Rentals and is protected by intellectual property laws. None of the content from our website or

services may be copied, replicated, distributed, or used in any way without prior written consent from us.

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​​- Use of Character and Performer Names: Any use of names, images, or likenesses of the characters we

provide, whether in promotional materials or for other purposes, must be pre-approved by Fun Faces Character Rentals.

We do not grant any licenses for the use of these characters or any proprietary material, and such use without permission is

prohibited.

   

- Third-Party Materials: Any third-party intellectual property, including costumes, character names, and likenesses, used during

our events is the property of their respective owners. We do not claim ownership of any third-party intellectual property and its

use is solely for the purpose of providing entertainment services during an event.

 

11. Affiliation and Copyright Disclaimer:

Fun Faces Character & Party Rentals is an independent company and is not associated with, affiliated with, or licensed by any other companies. The Products we offer are only generic characters based upon public domain fairytales and other stories, and any similarities to copyrighted material are purely coincidental. No copyright infringement is intended.

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12. Limitation of Liability

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 To the fullest extent permitted by law, Fun Faces Character Rentals will not be liable for any indirect, incidental, special,

or consequential damages arising from your use of our services. Our total liability to Client for any claims related to the services provided will not exceed the amount paid by you for the specific service that gave rise to the claim. Service Provider's total liability to Client for any and all liability, claims, demands, actions, related to the Services/Products provided shall not exceed the amount paid by Client for the specific Service/Product claims giving rise to the claim.

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13. LEGALLY BINDING AGREEMENT

 

CLIENT ACKNOWLEDGES THIS DOCUMENT IS A LEGALLY BINDING CONTRACT which is intended to provide a comprehensive release of liability but is not intended to assert any claims or defenses which are prohibited by law.

 

14. INHERENT RISK OF USING PRODUCT AND WAIVER

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CLIENT AND ANY AND ALL PRODUCT USERS AND PARTICIPANTS AND/OR LEGAL GUARDIANS understand that participation and use of any and all Products involves an inherent risk of personal injury and even death, and Client and any and all Product Users elect to voluntarily participate and use Product knowing that their use and participations may be hazardous to them and/or their property. Client and any and all participants and/or users of Product understand that Service Provider does not require their participation and use of Product.

 

Client and any and all Product user and participants assume full responsibilities of any risks, of loss, property damage, or personal injury, including death, that they may sustain as a result of participating or using Service Provider’s Product. It is Client’s, user’s and/or participant’s express intent that this Contract Releases and binds Client’s, users, and/or participant’s family members, spouse, heirs, assigns, personal representatives, and anyone else entitled to act on my behalf to the extent they act on Client’s, users, and/or participant’s behalf, and is deemed as a release, waiver, discharge, and covenant not to sue Service Provider.

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​15. GOVERNING LAW

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THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF GEORGIA, and will be deemed to have been made in, and will be interpreted and the rights and liabilities of the parties determined, in accordance with the laws of Georgia. Client irrevocably agrees to the exclusive jurisdiction of the Liberty County Superior Court in any and all disputes, actions, or proceedings between Service Provider and Client, whether arising under this agreement or under any other agreement or undertaking; and Client irrevocably agrees to service of process by certified mail, return receipt requested, in any action brought under this agreement. Nothing contained in this agreement will in any manner prevent or preclude Service Provider from bringing any one or more actions against Client in any jurisdiction in the United States or elsewhere.

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​16. INITIAL DISPUTE RESOLUTION

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Service Provider is available by email to address any concerns Client may have regarding this Agreement. Most concerns may be quickly resolved in this manner. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating any legal proceedings.

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17. MEDIATION AGREEMENT.

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All claims, disputes, and controversies arising out of or in relation to the performance, interpretation, application, or enforcement of this agreement, including but not limited to breach thereof, shall be referred to mediation before, and as a condition precedent to the initiation of any adjudicative action or proceeding. Further, both parties agree to conduct meaningful mediation for at least four (4) hours prior to initiation of any adjudicative action or proceeding. Said mediation is to be conducted by a mutually selected mediator. Mediation will be conducted in Fulton County, Georgia. In the event the parties are unable to agree on a mediator, mediation services shall be provided by any mediator/neutral at Signature Resolution in its current or future form. The parties will share the costs of the mediator and mediation equally. Each party will cooperate fully and fairly with the mediator and will attempt to reach a mutually satisfactory compromise to the dispute within thirty (30) days after it is referred to the mediator.

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​​18. BREACH AND DEFAULT

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DEFAULT AND BREACH OF TERMS. If Client defaults on any of the terms, covenants and conditions of the Agreement, or any execution or other writ or process will be issued in any action or proceeding against Client whereby the Product might become or appear to become in danger of being seized, taken, or distrained, or if

proceedings in bankruptcy, receivership, or insolvency will be instituted by or against Client or Client’s property, or if Client enters into any arrangement or composition with Client’s creditors, or in the event that any judgment is obtained against Client or if for any other reason Service Provider deems itself insecure, or the Product in jeopardy, then and in that event, Service Provider will have the option of declaring this Agreement terminated and may, without notice or demand, by process of law or otherwise, take possession of the Product and, for such purpose, may remove the Product, with or without force, and with or without notice of intention to retake the same, without being liable to Client or any third party in any suit or action and Client will hold Service Provider harmless and indemnify Service Provider against any such claims or alleged liability to third parties. Nothing contained in this agreement will be construed to bar or prevent Service Provider, in the event of monies being due it for rental, repair, replacement, or other costs, from suing and receiving the monies due it, and from repossession of the Product, the costs and expenses of which inclusive legal fees, must be borne by Client. Any or all of the foregoing remedies are expressly permitted, consented to, and authorized by Client.

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​​19. Modifications to Terms of Service

We reserve the right to update these Terms of Service at any time. All changes will be posted on this page, and the

"Effective Date" will be updated accordingly. By continuing to use our website or services after any changes, you accept the revised Terms.

 

These Terms are governed by and construed in accordance with the laws of the State of Georgia. Any legal disputes will be resolved in the courts located in Hinesville, Georgia.

 

20. Contact Information:

 

For any questions regarding these Terms of Service, support, or to inquire about our services, please contact us:

 

Fun Faces Character Rentals
Hinesville, GA, 31313
Phone: (912) 447-3599
Email: fun_characters@outlook.com

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Fun Faces Character Rentals is an independent company and is not associated with, affiliated with, or licensed by any other companies. We offer only generic characters based upon public domain fairytales and other stories, and any similarities to copyright material is purely coincidental. No copyright infringement is intended.

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