Question 1

*Do you provide service to other cities?

Accepted Answer

Yes, and destinations outside of our area are subject to a travel fee. We suggest calling us if your event exceeds a 20 mile radius from our base location in Hinesville.

Question 2

* How much does it cost to rent a character (our most asked question)?

Accepted Answer

Character costs depend upon the availability of a performer and the needs of your event.  We have several party packages and you may choose durations from 15 minutes and up.  Costs are per character but if included in your package you may add an additional character at a discount.

Should there be NO Performer available, we also offer the option to "Rent the Costume" and have a family member/friend wear it for your event.

Question 3

* What is your reservation policy?

Accepted Answer

All parties/events are booked on a first come, first served basis.  Reserving services for your party/event require the following:

1.  Making your selection of services, equipment or costumes based 
     on your theme
2.  Contacting us to answer any final questions
3.  Approving your invoice, payment of the deposit and completion 
     and return of the rental agreement
4.  Reservations are considered confirmed upon payment of the 
      minimum non-refundable reservation/booking deposit or full 
      payment.  For a "costume only" rental the Security Deposit of 
      $100 (in state rentals) or $150 (out of state rentals) with a signed 
      Rental Agreement is required.
 • Each party package includes activities for a specified period of time.  Should the package include games and a character they are NOT separate rentals for the same time period, the services are done simultaneously except for events over 60 minutes.

**We do not hold any dates, times, equipment or costumes until we have invoiced and the reservation deposit/payment in full has been made and the contract received.

Question 4

* What form of payment do you accept?

Accepted Answer

We accept credit/debit cards, money orders, organization checks, PayPal, CashApp, Zelle, and cash (3 days prior to the event). The following forms of payment subject to additional fees credit cards, PayPal and Venmo payments are subject to a minimum 3.5% processing fee per transaction.

Question 5

* Do you offer discounts?

Accepted Answer

Yes, we do.  There is a 15% discount on "costume ONLY rentals "for military ID cardholders as well as first responders.  New and returning customers also receive varying
discounts throughout the year for their patronage.

Question 6

* How does your Layaway work?

Accepted Answer

Our Layaway allows you to begin your party on YOUR terms.  You select a package or the services that you desire, complete the Layaway contract and acknowledge the policies, sign it and pay the deposit.  Afterwards you will make a minimum of one (1) payment per month for three (3) months or twelve (12) weeks until paid in full.
 
We have a three (3) day grace period from the initial date of making the Layaway to cancel.  If cancellation is not made within that time limit NO monies paid will be refunded.  There are NO charges for the Layaway.

Question 7

* Is my costume/party deposit refundable?

Accepted Answer

Reservation deposits (monies paid to reserve your item/service) are NON-REFUNDABLE in the event of cancellation.
 
Security deposits (monies paid to rent equipment/DIY Costume without an attendant present) is refundable when all items are returned in their original pick up condition.  Any lost, damaged or stolen items will be billed at the "current replacement value" should repair not be possible.  ANY odors that cannot be removed from the costume will be deemed a loss and an invoice will be sent for the full replacement cost.

Question 8

* What do I need to provide for the party/event?

Accepted Answer

For the performer we ask that you do the following:
 • Please save a parking spot for the performer/escort for safe and easy access to load/unload costumes or equipment 
 • Have a specified area (away from little prying eyes) for the character to remove portions of their costume(s) during break/cool down moments
 • Have a designated power outlet for our stereo/games & an extension cord (typically 3 prong)
 • Provide a clean, dry, shaded or covered area for character activities
 • Provide adult supervision for children at all times for we do not provide any child care services
 • Community functions are asked to have BOTTLED WATER FOR THE PERFORMER(S) TO DRINK throughout the event (costumes greatly raise the core body temperature which can cause dehydration).

Question 9

* Are outdoor parties permitted?

Accepted Answer

Weather permitting, outdoor and park parties are ideal for interactive activities but for the safety of the performer and the children watching them summer temperatures require an indoor or shaded area for costumers.

Question 10

Do you ship costumes?

Accepted Answer

Upon request your costume can be shipped via FedEx or UPS Ground to the home, school, or place of business.  Your order should be placed at least 10 days in advance to assure a timely arrival.

Shipping charges are the responsibility of the Customer. We do not cover the return shipping.  Shipping total will include the cost of the box, insurance, and one way delivery unless a return shipping label and the cost are requested. You will receive a UPS/FedEx tracking# to track your costume rental's location online at UPS.COM (UPS.COM) or FEDEX.COM (FEDEX.COM)to confirm the exact arrival date.

If you've requested and paid for a return shipment, simply repack the item in the same box that it arrived in and take it to your local UPS store on the Monday following your event,drop it off by 5 pm your time, email Fun Faces the tracking information (a photo of the UPS drop-off receipt also acceptable). Quick and easy...

Be advised that we are NOT responsible for any damage, delay, or loss of the packages during shipping to or from the customer.  We will NOT issue a refund due to the above-mentioned conditions.

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